Shipping Policy

Made-to-Order Products

All products on Sneakatelier are made to order. This means we begin producing your item only after your order is placed, allowing us to maintain consistent quality standards for every product.

Production Partners & Shipping Locations

We collaborate with trusted production partners around the world to manufacture and fulfill orders. All partners follow strict quality control procedures and ethical manufacturing practices to ensure reliable products and service, regardless of destination.

Estimated Delivery Time

Processing Time

Your item will be manufactured and prepared for shipment within 4–7 business days after purchase.

Orders are processed Monday through Friday, excluding public holidays observed by our production partners.

Delivery Time

  • Standard Shipping: 7–21 business days

Business days do not include weekends or holidays.

Important Notes

  • Delivery timeframes are estimates and may vary depending on destination, local logistics, and customs procedures.

  • While most orders arrive within the estimated timeframe, delays may occasionally occur due to factors beyond our control.

  • Holiday & peak season shipping: During international holidays or high-demand periods, processing and delivery times may be extended.

  • International shipping: Customs clearance processes may cause additional delays. We do not have control over customs operations and appreciate your patience.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information.

You may also log in to your account on our website to check the latest status of your order.

Some orders may be fulfilled in multiple packages. In such cases, you will receive separate shipping notifications with individual tracking details.

Please allow several business days for tracking information to update after shipment. Temporary delays in tracking updates are normal and do not indicate an issue with your order.

Incorrect Address

Please ensure your shipping address is complete and accurate before placing your order.

  • Incomplete or incorrect address details may result in delivery delays.

  • We are not responsible for orders delivered to an incorrect address or returned due to inaccurate shipping information.

  • Returned items due to address errors will not be reshipped.

  • If you contact the shipping provider to redirect or modify delivery after shipment, we are not liable for any resulting loss, damage, or delay.

If you have any questions regarding your order, please contact our customer support team at:[email protected]